Diploma of

Community Services

CHC52021 Traineeship

CHC52021 Diploma of Community Services

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.
At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.
Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.
To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.


Possible Employment Pathways May Include:

  • Community Case Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Recreation Coordinator
  • Assistant Community Worker
  • Community Worker
  • Community Services Coordinator
  • Case Coordinator (Disability)
  • Youth Housing Support Worker
  • Family Support Worker
  • Community Access Coordinator
  • Case Coordinator (Community Services)
  • Welfare Support Worker
  • Senior Youth Worker
  • Disability Team Leader
  • Support Facilitator (Disability)
  • Assistant Community Services Worker

Note: Completing a qualification does not guarantee a job outcome, the possible job titles above have been included as a guide only.

Further Education Pathways

After successfully completing this qualification, students may undertake:

  • CHC62015 Advanced Diploma of Community Sector Management.
  • Bachelor of Social Work

Course Structure

Delivery Mode/s

Workplace based

Delivery Site/s  Workplace based

The course includes a classroom component, off-campus study components and industry placement. Assessment is based on competency, which is the ability to demonstrate specific skills and will involve a combination of assessment methods. These assessments can include written assignments, discussion, interviews, workplace projects and practical demonstrations.

Work Placement

This course requires 200 hours of work placement.

Cultura ensures that students with special needs are provided with opportunities on the same basis as other students. This includes identifying and liaising with the workplace around adjustments and accommodations that students with disabilities may require.

Core Units


  • CHCCCS007 Develop and implement service programs
  • CHCDEV005 Analyse impacts of sociological factors on people in community work and services
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • CHCCSM013 Facilitate and review case management
  • HLTWHS003 Maintain work health and safety
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS004 Assess co-existing needs
  • CHCDIV001 Work with diverse people
  • CHCDIV002 Promote Aboriginal and/ or Torres Strait Islander cultural safety

Elective Units


  • CHCCCS009 Facilitate responsible behaviour
  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCMHS007 Work effectively in trauma informed care
  • CHCCDE027 Implement community development strategies
  • CHCADV002 Provide advocacy representation services
  • CHCCSL001  Establish and confirm the counselling relationship
  • CHCCSL002 Apply specialist interpersonal and counselling interview skills
  • CHCCSL003 Facilitate the counselling relationship and process

This training is delivered by Cultura Training RTO: 45814

This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.

Different levels of Government subsidy are available – Cultura Training can help you to determine if you are eligible for a Government subsidy of your training through Skills First. More information about Fees and Charges can be found in our Student Handbook which can be downloaded from Current Students page.

PLEASE NOTE: Fees may apply for placement depending on the facility. If additional fees apply, this will be discussed with any students affected individually.

Some courses are only available as full fee for service (FFS).

No charge for eligible students.

Am I eligible for a funded place?

You may be eligible for funding support from the State or Commonwealth Government under a range of training support and incentive programs.

The Victorian Government Skills First funding is making vocational education and training more accessible to students who do not hold a post-school qualification, or who want to gain a higher level qualification than they already hold.

The Skills First funding is an entitlement to a Victorian government subsidised place in recognised training that can be accessed at any time and it will continue to be available for training at successively higher levels.

However, please note, undertaking this course may affect your eligibility for funded training with the Victorian Government in the future, as:

  • You can’t start more than 2 subsidised courses in a year.
  • You can’t do more than 2 subsidised courses at the same time.


Cultura Training will check your eligibility before offering you a funded place. Information on how to prepare for your eligibility assessment is here: https://www.skills.vic.gov.au/s/how-to-check-your-eligibility

If you are eligible for funding, the Victorian Government Skills First can contribute to the cost of your training.

For more information on Skills First Funding, visit;


Got questions? Ask us!

The CHC National Training Package indicates that there are no qualification or other entry requirements for this qualification.

Cultura recommended entry requirements:

  • To be able to pass a Working With Children Check and National Police Check
  • 18 years of age
  • Certain level of Language, Literacy and Numeracy requirement

Technology Requirements

Cultura Training qualifications require students to have an intermediate understanding of the use of computers and the internet. If they do not have skills at the required level they will be provided with additional support such as one on one training, mentoring and peer support. Students are recommended to have access to a computer and a broadband internet connection at home.

Language, Literacy and Numeracy Requirements

All students are assessed prior to enrolment to ensure they achieve competence at the required ACSF level utilising Cultura’s Qualification Suitability Assessment tool (LLN Robot) and during the pre-training review interview.

The tool assesses Reading, Writing, Numeracy, Oral Communication and Learning skills; as well as the applicant’s suitability for the specific qualification applied for.

A Pre-Training Assessment is conducted prior to enrolment to determine the ACSF levels of the student. The assessment tools used are accompanied by a marking guide. This marking guide ensures consistency between assessors. All staff undertaking assessment of the completed ACSF pre training assessment tools have received training in this task.

Recognition of Prior Learning (RPL)

RPL involves a formal recognition of the skills and knowledge you have already achieved through previous studies, work and life experiences.

To obtain Recognition of Prior Learning you must satisfy the requirements for the entire unit, not just some parts of it.

If you believe you qualify, we will formally assess your existing skills and knowledge and determine if they can count towards your qualification and shorten the period of training. This will take into account;

  • work-related training courses
  • on-the-job skills and work experience
  • volunteer and community work
  • a combination of all of the above

Fees for RPL are determined based on units and nominal hours.

Credit Transfer

Obligation to recognise qualifications and statement of attainments (Credit Transfer)

It is our obligation to recognise qualifications and statements of attainment issued by other RTOs which align to your proposed course of study. This is known as Credit Transfer (CT).

You may be eligible for credit transfer of units if you have studied before. This means you will not need to repeat a unit if you can provide certified evidence of successfully completing a unit that is equivalent to a unit currently included in a course or traineeship.

To apply for a Credit Transfer you will need to present the original certified copy of Qualification or Statement of Attainment and a transcript clearly indicating the course and units undertaken and results obtained. This should take place prior to the commencement of the course.

If you are a full fee paying student, You will need to provide the evidence within 2 weeks of your enrolment application or you will be charged tuition for those units.

There is no fee for Credit Transfer.

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